What you'll achieve
You'll share how a system is working for you. One overall rating is required; the extra ratings and comment are optional.
Who this is for
Anyone invited to take part in this task as an Organisation Participant. You do not need access to the rest of the platform. If you cannot see the request, check the organisation name and ask the person who invited you for help.
Before you start
Check that you have:
- An invitation to an open system-feedback cycle.
- Your own Backstory sign-in.
- A little experience of the system you have been asked about.
1. Open your request
Open My Universe > Attestations. In Required, find System Feedback Attestations, check the system name and choose RESPOND. You can also follow the request sent to you. Read Why you were asked before answering.
2. Check who can see your response
Read the badge at the top: Attributed to you or Anonymous on the dashboard. Where offered, review Hide my identity on the dashboard before saving. The choice can become locked after your first save. Dashboard anonymity does not mean there is no account or operational record of your response.
3. Give your overall rating
Under Overall, how do you feel about it right now?, choose the answer that matches your experience, from Strongly negative to Strongly positive. You are giving an honest view, not agreeing that everything is working well.
4. Add detail if it helps
The extra rating rows are optional; use Skip this for anything you cannot judge. One short paragraph under Anything you would like to add? is plenty. You can tick Treat this comment as an idea worth following up on for a useful suggestion. Leave out passwords and private information about other people.
5. Save, decline or submit
Choose Save draft if you want to return later. If you cannot usefully answer, choose Decline this cycle. When your response is ready, choose Submit attestation. Saving a draft does not submit it.
Check it worked
- After submission, you see Your attestation has been recorded.
- If you saved a draft, the page shows a saved time and you still need to submit later.
- Completed and closed responses appear under History in Attestations.
If something goes wrong
| What you see | What to do |
|---|---|
| Submit attestation is unavailable | Choose the required overall rating and wait for any save to finish. |
| This cycle is closed | The response window has ended. Ask the organiser if a new cycle is needed. |
| The system is unfamiliar | Decline the cycle or contact the organiser; there is no need to invent a rating. |
| The request is missing | Check the selected organisation and the History tab, then contact the organiser. |
A quick reminder
Answer as yourself. Critical feedback is useful: describe your experience and what would help. Use your usual urgent support route for an incident that needs attention now.
What's next
You're done when your response is recorded. For a problem that needs a reply, contact the system owner too.
Need help?
Ask the organiser or your organisation administrator. Share the system name and the step where you got stuck, without including private information.