For Organisation Administrators with authority for this task. Check the selected organisation before making a change.
What you will achieve
Review and accept an exact subscription quote, complete the permitted payment journey and verify purchased capacity before assigning seats.
Before you start
You need organisational billing authority, an approved number of purchased seats and the correct billing address. Confirm whether card payment or invited invoice terms are available. Do not assume invoice billing is available to every organisation.
Check the selected organisation and existing subscription first. If purchased seats already exist, use the subscription-change journey instead of attempting a second initial purchase.
Review and accept the quote
- Open Settings > Organisation > Licensing and select Add purchased seats in the subscription signup panel.
- Enter Purchased seats, choose the billing frequency and permitted payment method, and provide the billing address.
- Enter any authorised voucher codes in the provided field. Do not assume a discount applies until it appears in the quote.
- Select Get exact quote.
- Review retail price, voucher benefit, net amount, VAT and total. Check seat quantity, billing frequency, any invoice terms, voucher expiry and the renewal basis.
- Check the quote expiry. If the proposed purchase changes, obtain and review a fresh quote rather than accepting a stale one.
- Tick the acceptance statement only if you have authority for those exact terms, then select Accept subscription terms.
- Follow the offered secure-payment action where required. Return to the original operation and refresh its status.
Verify capacity before allocation
A payment window closing or a card confirmation is not sufficient evidence that access has been granted. Check the authoritative operation status and the purchased-seat capacity shown in Licensing.
Seats become available according to the accepted payment or eligible-invoice conditions. Once capacity is present, allocate seats to the correct active members using the separate licence-allocation controls.
Check it worked
The recorded quantity and renewal basis match the accepted quote. The operation has a meaningful settled or eligible issued-invoice outcome, and the resulting capacity is visible. Keep the organisation's approved commercial record.
If something goes wrong
| Problem | Next action |
|---|---|
| Invoice selection is unavailable | Use an authorised available method or ask about eligibility |
| Payment status is uncertain | Refresh the existing operation; do not purchase again |
| A voucher benefit is missing | Resolve it before accepting the quote |
| Seats are purchased but someone remains a Participant | Check their allocation and permissions separately |
Human judgement matters
Accepting subscription terms is a financial commitment. Documentation examples are not current prices; the exact quote is the decision point.
What next?
For the wider context, see Manage licences and account levels. Allocate purchased seats and ask each member to verify access to their actual work.
Get help
Ask your Organisation Administrator about access or the task owner about the content. For a platform error, include this guide reference, the affected page and a sanitised message. Never share passwords, session details or confidential evidence in an open support request.