For licensed Collaborators with permission for this task. Check the selected organisation; feature availability and record access still apply.
What you will achieve
Review monitored supplier policies, identify meaningful changes and decide what your organisation needs to do.
Monitoring shows captured evidence and scan status. It is not a guarantee that every supplier document or every change has been discovered.
Before you start
Confirm the supplier relationship and which documents matter, such as privacy, security or service terms. Know who can assess contractual, privacy or operational implications.
Inspect monitoring coverage
- Open the supplier relationship and Compliance > Policies.
- Read the scanning status and Last scanned information. Distinguish successfully scanned, partial, blocked and failed states.
- Review Monitored Policies. Check policy type and source identity, not just the title.
- If an important policy is missing and Suggest Policy is offered, provide the correct source through that supported route.
- Open a policy and review its latest captured version and source link.
A failed or blocked scan means the absence of a detected change is inconclusive.
Review a change
Use the version history to open the relevant versions. Read the captured content and any change summary against the original source. The version comparison/analysis may be processed asynchronously; an unfinished analysis is not a “no change” conclusion.
Identify what changed, its apparent effective date and whether it affects your organisation's service, data processing or obligations. Record a task, risk or review on the supplier relationship for a material issue, with the relevant source/version reference.
A rescan, where offered and authorised, requests new monitoring work. Wait for the result and inspect its status rather than repeatedly clicking while it runs.
Check it worked
Reopen the policy and confirm the selected version, capture/scan date and source. Check that follow-up work points to the exact change reviewed and has an owner.
If no action is needed, retain a proportionate explanation in the relationship's review or notes rather than assuming silence conveys the decision.
If something goes wrong
| Problem | Next action |
|---|---|
| Source cannot be scanned | Review the supplier's original site through an approved route and report the monitoring limitation |
| Document is misclassified | Use available correction/suggestion controls or report the exact policy record |
| Summary conflicts with source | Rely on the source and escalate the analysis error |
| A source URL moves | Check the new authoritative location before suggesting a replacement |
Human judgement matters
Do not bypass a supplier's access controls to obtain a document. Automated change detection does not determine whether a term is acceptable or legally effective.
What next?
For the wider context, see Manage suppliers, contracts, spend and SLAs.
Have the appropriate owner assess material changes and update contracts, privacy records, controls or service plans when justified.
Get help
Ask your Organisation Administrator about access or the task owner about the content. For a platform error, include this guide reference, the affected page and a sanitised message, not confidential evidence or session details.