For Organisation Administrators with authority for this task. Check the selected organisation before making a change.
What you will achieve
Review an exact AI-credit quote, purchase an authorised amount and distinguish paid credits from pending payments or usage that is still being accounted for.
Before you start
You need permission to purchase credits for the selected organisation and approval for the spend. Confirm that the relevant AI work uses Platform Credits. An organisation's own provider connection follows a different charging arrangement.
Check existing credit capacity and purchase history first. Buying user seats, configuring an AI provider and purchasing credits are separate decisions.
Review and purchase
- Open Settings > Organisation > AI and locate the credit balance and purchasing panels.
- Review the displayed balance, purchase history and current rates. Check for a pending purchase before starting another.
- Select Buy AI credits and enter Amount excluding VAT, respecting the minimum currently shown.
- Select Get exact quote.
- Review the net amount, VAT, card total, credit quantity and price per credit. Note the rate-card reference and quote expiry.
- Read the credit-expiry period and calendar rules in the quote. Do not assume credits last indefinitely.
- Read and tick the exact acceptance statement only if authorised, then choose Accept and pay by card.
- Follow any offered secure-payment action and return to the original purchase record.
The current credit-purchase flow uses a saved card. Its acceptance statement says that it does not create an invoice; do not expect the subscription invoice workflow to be identical.
Read the balance in context
Refresh the purchase history and balance after payment verification. A pending purchase is not available credit. Review any displayed usage or held amount separately from the purchased quantity; an AI operation may still be awaiting final accounting.
Use the current rate information for planning, not a price copied from a guide or an earlier screenshot. Quoted credit quantity is tied to the accepted pricing snapshot.
Check it worked
The original purchase shows the verified outcome and the balance reflects it. The recorded quantity and expiry agree with the quote. If testing an AI task, use one approved, non-sensitive example and inspect the result as well as the usage.
If something goes wrong
| Problem | Next action |
|---|---|
| Purchase control is unavailable | Check authority, organisation mode and billing state |
| Payment remains uncertain | Recover or refresh the existing purchase; do not buy again |
| Balance differs from expectation | Compare purchases, usage, held amounts and expiry |
| AI is still unavailable | Check feature state and task permissions separately from credits |
Human judgement matters
Credits fund processing, not correctness. An AI output still needs an accountable person's review.
What next?
For the wider context, see Configure security, data and AI settings. Decide separately whether automatic purchasing is appropriate and who will monitor consumption.
Get help
Ask your Organisation Administrator about access or the task owner about the content. For a platform error, include this guide reference, the affected page and a sanitised message. Never share passwords, session details or confidential evidence in an open support request.